Another great example of outstanding service provided here by Cottage Connections Florist in Australia. They were delighted to receive the following comments from their customer:

“The recipients of our flower arrangements, unknown to us were out of the country celebrating their wedding anniversry in FIJI.

Not only did Cottage Connections for fine flowers NOT leave the flowers that they intended to deliver, they contacted us by phone telling us of the above, and THEN committed themselves to deliver a fresh flower gift on the return of our friends in accordance with the original instruction according to our order.

My wife and I consider this care to be beyond normal expectations and we are only too pleased to declare our 5 star rating to this business.
Regards to all;

Pat and Bill Edwards.”

Thank you to Syndicate Sales of Kokomo, IN.  They have been kind enough to supply florists using Direct2Florist with 31 photographs of flower arrangements that any florist can deliver on any given day.  They will in part be used as default photos until florists can load up their own photos.  The photos feature simple arrangements with common containers.

Any comment or guidance that you can offer as a florist will be greatly appreciated.  We want to do all we can to make this an effective tool for you.

We were delighted to receive this picture from Angela Kelly, a customer of Direct2florist in the UK. She ordered flowers on Wednesday afternoon in the UK and despite her daughter living in Waiuku, New Zealand the flowers were delivered on Thursday in New Zealand by The Blossom Room florist. Says Angela; “this is the 2nd time I have used Direct2florist and have to say it is the best way to send flowers overseas, my daughter was delighted with her surprise flowers too.”

Bloom Saloon

Looking round the web at D2f members we are coming across some great florists with great websites. Here’s one I found at the weekend. Bloom Saloon based in Matakana Village in NZ, boasts a snappy name and website to match! Checkout the excellent photography and site design Click Bloom Saloon Florist

See Bloom saloon on Direct2florist

Amanda’s Creative Florist

At Just 23 Amanda has already owned and run her florist “Amanda’s Creative Florist” for 2 years. Based in the beautiful fishing town of Wick in Scotland, Amanda has a great looking website too; Click Amanda’s Creative Florist. The site demonstrates Amanda’s clear eye for design and stunning floristry. See Amanda on Direct2florist

In an industry 1st Direct2florist reports back to the customer when the flowers have actually been delivered AND Direct2florist invites the customer to “Star Rate” the florist. You can see comments posted to each florist. Some florists have had so many comments, the site is having a design make-over to handle the build up of comments! Check out Enchanted Flowers in Cyprus to see her great customer feedback!

The “Star Rate our florist” system is great as it gives each florist a real incentive to pull out the stops, whilst also giving the customer confidence in the florist they have chosen.

Check out some comments posted by customers that have used the site: